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Order Cancellation

If you wish to cancel an order please email us at or call toll free 1-800-895-2116.

We understand circumstances change and you may need to cancel an order. We, however, incur irreversible fees while processing your initial request and, as a result the following cancellation terms apply.

If your order has not shipped we will refund the total value of your order (product price, shipping and applicable taxes) less a 10% cancellation fee before the credit is issued.

If your order has shipped we will gladly accept a return consistent with our return policy, but we will not be able to refund the shipping and handling fees and you will be responsible for the return shipping to Vita Futura (see Return Policy).

Orders which are refused at delivery and arrive back to Vita Futura are subject to the cancellation and restocking fees noted in this policy and our return policy.